Automatic Call Distribution (ACD)

Our contact center platforms make it simple to apply inbound routing for all contact types, including voice, email, chat, IM, social and SMS, increasing efficiencies when customers are looking for answers. Use any combination of ACD route and queue types to support and differentiate your customer service strategies.

Dialed number (DNIS)

Calling party identification (ANI)

Skills-based Routing


Dynamic Inbound Routing


Enterprise Routing and Queuing

Priority Routing and Queuing

Wait-time & Queue Position Notification

Queue Optimization & Scheduled Call Back

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