Insurance Customer Service Solutions
From obtaining quotes, filing claims, or paying bills, insurance customers have no shortage of critical tasks that require contacting their providers. All of these business processes can be automated and presented to customers as a self-service option over the phone.
Backed by industry-leading, hosted telephony infrastructure, insurance companies use the VCloud communications platform to power interactive voice response (IVR), SMS, and outbound notifications applications that simplify common tasks and processes. By serving customers quickly and efficiently, automated self-service ensures customer satisfaction and provides ROI.
Information at the Speed of Business
Our platforms can handle any customer requests, whether that’s for policy information, to check the status of a claim, to get a quote, or anything else. Designing an IVR for insurance lets you evolve with the needs of your customers and provides the means to control initial customer interactions. Then use robust call analytics to measure and improve your apps for even better customer experience.

Personalize the Customer Experience

Integrating automated communications with customer data allows for unlimited personalization options. APIs link VCloud technology to your CRM and databases. Combine integrated data with robust features that offer customers intuitive self-service options based on recent activity.

Efficient Payment Processing

Let customers pay their premiums quickly and effortlessly over the phone. Automating these processes dramatically improves efficiency by freeing agents to handle more complex issues. Use outbound voice and SMS messaging to notify customers of upcoming or past due payments.

Rigorous Security Standards

As a PCI-DSS Level 1 compliant platform, VCloud keeps sensitive personal and financial information safe and secure. Fuse also supports voice biometrics, which helps to improve account access security and strengthen customer trust.
Surveys Boost Customer Satisfaction and Retention
Using phone surveys not only helps to evaluate the effectiveness of your customer service, but aid customer retention efforts, too. Surveys let you gauge customer interest in new products and services, and determine where to improve. Surveys also provide immediate feedback about customer concerns, making it easy to quickly follow up and resolve problems.

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